Customer Experiences
For nearly two decades, SMS has delivered high quality custom IT solutions to the Public and Private sectors. Following our corporate mission to ensure customer satisfaction through the development and implementation of innovative solutions, we help our clients solve their most complex business problems.
Healthcare
Department of Veterans Affairs
SMS has provided extensive support services and creative software solutions to the VA for more than five years on more than two dozen contracts. Through these projects, we have provided more than 125 employee and sub-contractor staff to support a wide range of VA programs including VistA, HealtheVet, FLITE IFAS, DoD/VA Data Sharing, FISMA SMART, and Enterprise-Wide Device Encryption. Our experience working within the VA gives us an in depth understanding and insight into the systems, environment, culture, people, tools and processes that the VA uses every day to conduct business, improve efficiencies, eliminate risks and reduce costs.
Manufacturing
Carrier
SMS developed over fifteen custom applications in the areas of manufacturing, sales force support, human resources, document management, and process management. Many of these applications are mission critical and these legacy applications will be integrated with a new Enterprise-Wide SAP implementation.
“We have worked with SMS on multiple development projects over the course of the last fifteen years. On each project they have taken the time to understand the current process along with existing issues and challenges that are targeted to change. Their development/implementation methodology is thorough and has ensured that what was delivered is what we expected. SMS employees understand the sense of urgency of a manufacturing line and the importance of the systems that support the line. Their professionalism and dedication to complete the job on schedule and within budget is unmatched in the industry.”
Scott Henderson, Value Stream/Distribution Manager
Kodak
SMS built a customized system for Eastman Kodak to manage pricing information related to their worldwide export order process. The large systems analysis and design activity required SMS to work closely with geographically distributed Eastman Kodak personnel. This system included: design of interface requirements to remote external systems; data conversion requirements; pricing and accounting requirements; reports; system security; a multilingual graphical user interface, and integration of a system within a worldwide technical architecture. Followed by a quote from the customer:
Gaylord
SMS developed a robust e-commerce system for Gaylord which integrates custom developed software with legacy Oracle Applications. This Enterprise Internet application leveraged Commercial Off-the-Shelf (COTS) applications along with custom code to provide a marketing tool that enabled web-based ordering, call center support, bar-coding, and product picking, packaging and shipping.
Civilian Agencies
NAPHSIS
NAPHSIS hired SMS to build a nationwide "hub" that communicates with vital records offices across the United States to provide vital record information. The web service component allows a single point of entry for all agency requests routed to the appropriate state for processing.
The system is currently being used by Medicaid, Passport, OPM, and DMV and is being evaluated at several other federal agencies. The EVVE system won OMB's Pioneer award for eGovernment solutions and won NECCC's award for cost reduction and avoidance while saving the SSA nearly $51M annually.
“SMS has a highly skilled team that offers excellent technical solutions to challenging business problems. Their staff has been very responsive to the needs of NAPHSIS in designing, developing, and implementing the EVVE Nationwide System.”
Garland Land, NAPHSIS Executive Director
Food and Drug Administration
Systems Made Simple is supporting the U.S. Food and Drug Administration (FDA) as it consolidates its data center network into two facilities. The FDA is creating a high-tech data management system designed to improve support of the department's overarching mission, to protect and promote the health of the American public. This data management system hosts existing FDA applications critical to the support of import protection, food protection and medical product safety plans. SMS's work on this project includes a variety of responsibilities which primarily focus on ensuring that all client legacy applications migrate to the new data management system in a smooth and efficient manner.
Environment/Energy
EPA
SMS provides high tech telecommunications solutions and provides ongoing support services to the EPA. SMS has been recognized in the successful implementation of high-visibility projects such as the installation of three EPA COOP sites, including two in Region 3. Our services include evaluating and installing innovative solutions such as videoconferencing, routine and preventive maintenance, end-users training and root cause analysis.
