Our Services
Systems Integration and Support
Many businesses across a number of industries are undergoing constant change to keep up with market demands and competitors. The integration of systems and processes to keep pace with this change is critical in today’s “digital” economy. Many companies are looking to reduce costs and respond more quickly to market opportunities. Businesses are streamlining both internal and external processes and integrating applications to enable the exchange of information. Businesses are leveraging the ‘net-market’ by creating virtual corporations and linking their suppliers, vendors, and partners to their infrastructure to improve the quality and speed of business.
By connecting disparate systems into a single, powerful, business solution SMS Integration Services can help you gain greater access to information, systems, and tools by integrating existing and new systems. We can help you increase productivity across your organization and revenue-generating opportunities, while dramatically reducing production costs, and lowering systems management, maintenance and support costs. The remainder of this section describes our Integration Services and our Support Services.
Integration Services
SMS provides integration services for packaged and custom built solutions. Our integration services begin with a high-level assessment of your current business processes and your IT organizations capabilities. This information is used to create a plan for implementation. Since integration efforts can vary quite drastically, using the results of our assessment, our expert staff will define an integration plan specific to your needs. Our staff will then execute the steps necessary to install, integrate, test, and checkout the new business system.
Support Services
Managing your corporate applications in today’s world can be a challenge, SMS offers ongoing operational and maintenance support for production systems. Changing needs mean ongoing enhancements, new applications to support initiatives and round-the-clock support for critical applications. Our Support Service offering is intended to ensure continued smooth operation and support of your mission critical systems.
SMS offers a flexible array of Application Support Services to help you manage your application portfolio. Our services range from the complete management of all your applications to management of selected projects/products within your IT organization. SMS enables you to choose the scope and types of services that fit your business. SMS’s highly skilled staff is trained in helping customers manage the complexities of their environment in today’s ever-changing marketplace. You can count on us to help you successfully manage your computer investment to deliver optimal performance and business value. Some of the Support Services we offer are:
- Application Support (standard or 24x7)
- Network Support
- Database Support
- Software Development Support
- Application Administrative Support
Systems Made Simple,
Inc.
One Northern Concourse
Syracuse, NY, 13212
Toll free (800) 893-9883
Tel (315) 455-3200 • Fax (315) 455-3120